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Westlaw New Zealand

Thomson Reuters Training & Support


Read through a list of frequently asked questions from our customers and prospects.

Product questions

What is the timeout limit for new Westlaw New Zealand?

The timeout limit is 6 hours.

I'm locked out - how do I reset my username and/or password?

Help yourself: 

If your profile is locked out due to too many sign-in attempts, you must reset your password.

Reset your password from OnePass by clicking Forgot password?

If you have forgotten your username, click the Forgot username? link.

You will receive an email from OnePass that contains a link that will allow you to create a new password.

Let us help you:

For assistance with OnePass, call us on 1800 020 548 (Australia) 0800 10 60 25 (New Zealand) or you can email us at

How do I find out what content is included in my new Westlaw subscription plan?

You can quickly and easily determine what content is included in your new Westlaw subscription plan by accessing the My Content Page on new Westlaw.

Click here for more information on accessing the My Content Page.

Westlaw states a document is out of plan. How much does it cost to view?

Click here to view the current New Zealand pricing guide.

What are the system requirements for the new Westlaw?

System requirements for the new Westlaw are:

Supported operating systems

  • Windows 7, Windows 8.1, and Windows 10
  • Windows Vista®
  • Mac® OS 10.5 or later

Internet browser

  • Internet Explorer® 11 or later (Windows only) Note: Support will cease for Internet Explorer February 2022 when Microsoft stop support.
  • Mozilla Firefox current version or Extended Support Release version
  • Safari® 10.0 or later
  • Chrome current version
  • Microsoft Edge current version

Other requirements

  • 1024x768 or higher screen resolution recommended
  • Adobe Acrobat Reader® 9.0 or later (some print functionality is lost with older versions)
How can I contact Thomson Reuters for help or feedback on the new Westlaw?

Contact us by one of the following methods:

  • Telephone the number on the Westlaw footer: 0800 10 60 25
  • Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST
  • Click the Training & Support link in the Westlaw footer to access help guides, videos, tip and training support
  • Click the Improve Westlaw link in the footer to provide feedback
When I purchase content with PPV how long do I have access to this document?

If saved to a folder in Westlaw it can be accessed for 365 days.

If saved to an external drive, it can be accessed indefinitely.

If you chose neither of these options once you log out of a session with Westlaw the document will need to be repurchased.