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Thomson Reuters Training & Support


Read through a list of frequently asked questions from our customers and prospects.

General questions

What are the System Requirements for cvMail?

Recommended Configuration

Following are the recommended hardware, software, and communications requirements for cvMail:

High-speed Internet connection
Microsoft Internet Explorer® (version 9 or later) or Mozilla Firefox (latest version) or Google Chrome (latest version), Safari (latest version)
JavaScript enabled in the browser
Minimum Configuration

Following are the minimum hardware, software, and communications requirements needed to use Westlaw AU:

High-speed Internet connection
Microsoft Internet Explorer 8 or Mozilla Firefox 3, Chrome 14, safari 5
JavaScript enabled in the browser

What should I do if I forget my password?

If you have forgotten your password,

  1. Click on the Forgotten Password link within the client log in section.

Make sure that you select your environment before clicking on the Forgotten Password link;

  1. Follow the prompts and a password reset will be sent to the email address that you have registered your account with (normally your firm email address).
How do I log on to cvMail?

To log in, open your web browser and navigate to

  1. Click on LOGIN: CVMAIL CLIENT in the top left hand corner of the screen.
  2. Enter your username and password, and select your location from from the drop down box.
  3. Click submit.

Your cvMail session should open in a new window. Check for pop-up blockers!

How much training will I need to use cvMail?

Standard implementation training normally covers approximately 8 hours, in two 4 hour stages. Post this training, you should be well equipped to manage day to day running of the cvmail system.

There are many other avenues of training and support, from customised online training, to online videos and free webinars, as well as a comprehensive array of online guides.

Contact your Account Manager, or explore the Webinar section of this website for more information.

How do I log off?

When you have finished your session in cvMail, you should log out before closing down your browser.

Click the "logout" option on the main header menu in the database. Logging out will provide you with security of knowing that if anyone reopens your browser and visits the site they will not have access to your database. 

Note: Closing your browser without logging-out will not end your session and may result in you being locked out if you have more than two concurrent sessions running.

If you are locked out of the service you can either:

wait 60 minutes before logging back in
or contact us on 1300 795 235 to have your session closed

Who supplies my username and password for logging on to cvMail FSR?

If you are being implemented by the cvMail implementation team, then your username and password will be supplied to you during this process.

If you are a new user, this information will be supplied to you by cvMail Support.

Contact Support at

What kind of firms use cvMail?

Our clients are the real action behind cvMail. The calibre of our client base demands no less than the best performance in service and technology. Our globally diverse client base includes leading law and accounting firms and investment banks throughout the Asia-Pacific Region and the United Kingdom.

What is cvMail?

cvMail Full Spectrum Recruitment is a leading e-recruitment solution that combines the latest software and technical recruitment expertise to deliver net benefit to organisational performance and bottom line recruitment costs.

Global customers of all sizes across multiple sectors reduce costs, lower time-to-hire, streamline recruitment, enhance employer branding and improve quality of hire – all through cvMail.

cvMail’s technical expertise provides flexibility to match recruitment processes across all industry sectors, no matter how diverse the recruitment environment or requirement is. In addition to advanced, innovative recruitment software we also see ourselves as your business partner. High quality service levels and responsive support are viewed by the cvMail team as just as critical as our technical capability.

cvMail is an easy-to-use service, requiring minimal training for end users across the HR function and ensuring a fast roll out post implementation.

Caters for all business requirements: from single to multiple recruitment workflows, for organisations of all sizes at a domestic or global level.